The Cisco 8811 and 8851 phones are replacing the Avaya SL-100 Telecommunications system (Meridian multi-line telephones).  Meridian phones can no longer be purchased and will be replaced with a Cisco phones. 

Single-line phones and analog lines (for fax, modems, and veriphones) are phased out in favor of VoIP and electronic faxes. 

To inquire about a charge on an invoice, please submit the Telecom - Billing Inquiry form linked under Submit a Service Request or see details on billing inquiries.

Request a Phone or Service

For new phones, moves, additions, changes, and voicemails, please submit the appropriate Telecom form linked under Submit a Service Request on this page.

1. Complete the requisition based on the type of service and click Submit when done.
   • No more than one (1) phone per form.
   • Download the file as instructed in the Requisition for requests greater than one (1) telephone.
     Be sure you have read and understood all related request information and completed the requisition properly in order to avoid delays with your request.
2. Certain requisitions require Department Administrator approval.  In this instance, an email notification will be sent to the approver for authorization.
   • All requests that are in requested state awaiting DA approval will be automatically cancelled after 7 business days.
3. Once a requisition is approved and then received by Telecommunications, an email notification will be sent to the requester, confirming receipt and assigned ticket number.

All requests for new phones should be completed within five (5) to ten (10) business days; larger requests may take longer. For inquiries on any requests not completed in that time frame, please access the request via ServiceNow to review updates or call 305-7777 and a representative will be able to provide status on the request.

Fax Services

New fax lines are no longer offered. Please see the Fax Services at CUIMC page for full details, including how to request RightFax for electronic faxing.

VoIP set (M5216)

CUIMC Telecom provides VoIP telephone services at remote locations and on the main CUIMC campus under certain circumstances. To verify that we can accommodate your requirements for installation, first email us at telecom@cumc.columbia.edu with brief details.

The VoIP set has a built-in speaker for hands-free usage and an LCD display that shows features, instructions, and incoming call information. There are 6 user-defined keys which can be used for extension appearances or features. For features and instructions, please see the Avaya oIP Quick Reference Guide or Instructions for CISCO 8811 and 8851 phones. 

NOTE:  If you require a new telephone jack, please contact 5-Help and open a ticket before opening a request with Telecommunications for VoIP installation. The telephone jack request is submitted to Core Resources. They will contact telecommunication cable installation specialists, who will provide a proposal for the cost of the cable run and jack installation.