To report an issue with your telephone, please call the repair line:  Extension 5-HELP (212-305-4357), option 6.

Your call will be transferred to the NYPH Service Desk. They handle telephone issues for both the university and hospital. Please note that the general turnaround time is 24 to 48 hours.

NOTE: For lines at Russ Berrie, Irving Cancer Research Center or Lasker Biomedical Research Center that begin with 212-851-XXXX, 212-853-XXXX or 212-854-XXXX, please report repair issues to CUIT via askcuit@columbia.edu or 854-1919.

When reporting a problem, please include the following information:

• The full 7 digit number (xxx-xxxx) of the defective telephone.
• Type of telephone (ex. Multi-line, single line ).
• Intercom number (applies to multi-line sets only).
• Department name, building, floor, and room where defective phone is located.
• A description of the problem.
• Name and phone number of contact person.