The majority of the Medical Center locations are supported by the Avaya SL-100 Telecommunications system using Meridian multi-line telephones. The Meridian phones have a variety of features and functions that can be ordered in different configurations to meet specific requirements. Single line phones, analog lines (for fax, modems, and veriphones) are also available in the system. Detail on these phone and line types is located below.
Information on pricing can be found on our price list.
To inquire about a charge on an invoice, please submit the Telecom - Billing Inquiry form linked under Submit a Service Request or see details on billing inquiries.
For new phones, moves, additions, changes and voicemail, please submit the appropriate Telecom form linked under Submit a Service Request on this page.
All requests for new phones should be completed within five (5) to ten (10) business days; larger requests may take longer. For inquiries on any requests not completed in that time frame, please access the request via ServiceNow to review updates or call 305-7777 and a representative will be able to provide status on the request.
There is one type of multi-line telephone on the SL-100 telecommunications system; the 16-button set. See Using CUIMC Campus Multi-line Phones for help with dialing, placing a call on hold, conference calling and other features.
The 16-button set has a built in speaker for hands free communications, and a display that shows features, instructions, and incoming call information. There are 16 feature/extension keys. Two of the 16 keys are fixed (program key and hands-free mute key). The remaining 14 keys can be used for extension appearances or features.
By adding a Key Expansion Module, the 16-button set (M2616) can accommodate additional 22 or 44 programmable keys, supporting extension appearances and/or features. Please note that there is a maximum of two modules that can be attached to the phone set.
The single line phone is configured for one line and does not have two way speaker capability or feature keys. This type would work well when installed in a laboratory environment.
An analog line can be installed with or without a single line telephone instrument. When installed without an instrument, the line is primarily used to support modems, veriphones (credit card swipes), audio conference phones and alarms.
CUIMC Telecom provides VoIP telephone services at remote locations and on the main CUIMC campus under certain circumstances. To verify that we can accommodate your requirements for installation, first email us at email@example.com with brief details.
The VoIP set has a built in speaker for hands free communications, and an LCD display that shows features, instructions, and incoming call information. There are 6 user defined feature keys. These keys can be used for extension appearances or features. For features and instructions please see the VoIP Quick Reference Guide.
NOTE: In the event a new telephone jack is required, please contact 5-Help and open a ticket before opening a request with Telecommunications for VoIP installation. The telephone jack request is submitted to Core Resources, they will contact our cable installation specialists, who will provide a proposal for the cost of the cable run and jack installation.