If your CUIMC email account no longer connects in Outlook on Windows the settings it uses may be outdated or corrupt. Removing it from Outlook, then re-adding it using current instructions can resolve the issue.
Removing your CUIMC email account from a computer or program that you no longer use will also keep it from trying to connect, which can slow down the computer and cause error messages. It is also a best practice for security, helping to ensure that anyone else who may end up using the device will not be able to see messages or other data that they are not authorized to view.
Before removing your account it's a good idea to make sure there are not problems with your account by logging in to Web Outlook. If you cannot, try self-service help for CUIMC email accounts, which should resolve the issue with Outlook. It's also a good idea to make sure Outlook has been updated recently.
IMPORTANT: Some personalized settings in Outlook, such as email signatures, rules, calendar or message views, etc., or connection to archived/locally saved messages and folders, may reset to a default after removing the profile. In general, anything you can view when logged in to your CUIMC email account in Web Outlook will remain. If there are concerns please request assistance from your Certified IT Group before attempting to remove the profile.
- Open the Mail settings on your computer: click the Start icon in the bottom left corner of your computer screen, then type Control Panel in the search bar or select it from the menu that appears. In the Control Panel select the User Accounts link, then the Mail icon.
- From the Mail Setup window select Show Profiles.
- Click on the desired mail profile in the list so it is highlighted, then select the Remove button.
NOTE: There may be only one profile listed; if there is more than one be sure you have selected the correct profile to remove. - If prompted with a warning regarding removing the profile, click Yes to confirm you want to remove it. Select Apply, then OK at the bottom of the Mail profile window to close it.
- Restart your computer.
The email profile will no longer appear in Outlook on the computer. Use current instructions to set up your CUIMC email account again.