During Mercury registration and set up, if you see a message that the "onboard configuration contains errors preventing you from enrolling", there is usually an access issue on the computer that is blocking the enrollment program from completing set up.

If the computer is managed by a department you may need to contact your Certified IT Group to set up Mercury for you.

For personally owned computers and devices, you may need to login to the computer with an administrative account to set up Mercury.

There may also be firewall or other security software on the computer that blocks the set up; if so please try temporarily disabling or turning it off while setting up Mercury, then turning it back on again.