Check for Mobile Device Management

Smartphones and tablets used at a company often have management software installed as a security measure to help protect institutional data and equipment. 

If you will be installing CUIMC's Ivanti on a smartphone or tablet - especially on a device that was ordered through CUIT - please first verify that there isn't another mobile device management (MDM) program installed. Ivanti Mobile at Work will give an error during installation if another MDM is being used on the device.

iPhone and iPad

  1. From the home screen or your list of apps, tap "Settings."
  2. Tap "General"
  3. Scroll down to find the "Device Management" field
    • If there is no Device Management field it is most likely not using any MDM
    • If the Device Management field reads "NYP..." it is already enrolled in Ivanti Mobile at Work; you do not need to set it up or enroll the device again.
    • If the Device Management field reads "airwatch.cuit..." or "Columbia University", it is using CUIT's AirWatch/EMM. See the steps below to "Migrate to CUIMC Ivanti".CUIT AirWatch shown in Device Manager Profile on an iPhone

If you already know that an Android phone is using CUIT's AirWatch/EMM and you need to use Ivanti Mobile at Work instead, it's fine to use the migration instructions below.

Migrate to CUIMC Ivanti

If your device has CUIT's AirWatch installed please follow these steps to change to CUIMC Ivanti Mobile at Work for mobile device management, which will allow you to install and use Epic apps.

  1. Email with the following:
    1. In the subject line, please put:
      Remove CU AirWatch and migrate corporate device to CUIMC Ivanti Mobile at Work
    2. In the body of the email please include the following:
      1. Name of the person using the device
      2. Device's serial number
      3. Email of the person using the device
      4. Device's phone number
  2.  You will receive an email update within 48 to 72 hours confirming that the migration for your device has been completed.
  3. After receiving the email confirmation, you can follow the steps to set up Ivanti Mobile at Work, see complete instructions for iPhone/iPad or Android.