Computers and devices often "cache" or save information on wifi networks you've used, including your login. This can cause problems if the information is no longer accurate (i.e. your UNI password changes) or if it becomes corrupted.

Removing the wireless network information often resolves issues with connecting to Mercury secure wireless at CUIMC. Keep in mind that removing the network may require that you set it up again before being able to connect.

Windows 10 and 8.1

1. Select the wireless icon in the lower right corner of the screen.
   
2. If you see the name of the network you'd like to remove, right-click on it (on a Windows tablet, tap and hold the name of the network).
   If not, skip to additional steps below.
3. Select Forget this network from the menu that appears.
   
4. Restart the computer before trying to connect to (or reinstall) secure wireless.

Windows 10 and 8.1 - Additional steps

If the name of the network you want to remove doesn't appear in the computer's current wireless list:

1. From the current wireless list, select:
   • Windows 10 - Network Settings or
     
   • Windows 8 - View Connection Settings
     
2. In the Network... window that appears, select the Manage Wi-fi settings or Manage known networks link on the right. You may need to scroll down in the window to find it.
   
3. Under the Manage Known Networks list (you may need to scroll down to find it), click the name of the network you'd like to remove, then click the Forget button that appears.
   
4. The network will be removed from the list. Close the wireless settings window.
5. Restart the computer before trying to connect to (or reinstall) secure wireless.