ServiceNow is the web based application used for tracking IT requests, incidents, services, equipment inventory and more. Currently it is used to:
- Track incidents – any contact with staff in a CUIMC Certified IT Group (CITG) typically creates a ticket in ServiceNow to detail the issue and resolution.
- Request services – online forms for different IT services, such as requesting a new CUIMC email account, provide an electronic record to ensure that requests are not missed.
- Knowledge management – the CUIMC IT website uses ServiceNow for our help and how to articles on everything from connecting to secure wifi to requirements for securing a server or application.
- Connect to support - chat is available from Monday through Friday. To use it you'll need to log in to the Get Help portal with your UNI, then select the blue and white chat icon in the lower right to get assistance from one of our technicians.
TIP: You can view and update your tickets and requests by following instructions at https://it.cuimc.columbia.edu/my-tickets. Those who approve requests for their department or group can also add a delegate to assist with approvals, see https://it.cuimc.columbia.edu/delegate-servicenow.
There are also IT asset and planning components in ServiceNow being used by CITGs.