About ServiceNow

ServiceNow is the web based application used for tracking IT requests, incidents, services, equipment inventory and more.  Currently it is used to:

TIP: You can view and update your tickets and requests by following instructions at https://it.cuimc.columbia.edu/my-tickets. Those who approve requests for their department or group can also add a delegate to assist with approvals, see https://it.cuimc.columbia.edu/delegate-servicenow

There are also IT asset and planning components in ServiceNow being used by CITGs.